Secure quality call recording with a trusted leader in the industry. Voicer-CR is designed to be scalable and can be specifically tailored to your needs.
Pre-Installed, Ready to Run
Your thin-case or rack-mounted system will arrive pre-installed, ready to connect to your network. Configuration is simple or not required in almost all implementations. Ask your technician, or let us send an experienced installer.
Cost Effective, No Additional Hardware Required
Unlike the majority of call recording technologies, Voicer-CR does not occupy your network's storage, and does not require additional hardware. Voicer-CR is self-sufficient turnkey solution.
Centralized Recording
Voicer-CR records and stores all phone lines' activities in one place, in the system's database. No need to buy a separate recorder for every line or extension. No matter how many lines you record with Voicer-CR, your call recording data will be unified in one system for convenient access and search.
Simple and Easy to Use
Voicer-CR maintenance and daily operation does not require advanced technical skills or knowledge. System setup and management can be done through simple, documented web-based user interfaces. It is as easy as managing your e-mail.Features
- Voicer-CR Live Call Monitoring feature allows observation of the activities on the telephone lines in real time.
- Phone conversations are recorded in standard WAV format, which can be played back in any media player.
- Automated gain control adjusts automatically for crystal clear audio quality.
- Each recording is tagged with important information about the phone call: date, time, duration, caller ID, and mailbox associated with.
- The system's architecture accommodates a large number of stored calls ("mailboxes") and recognizes the phone call ownership. Individual mailboxes can be assigned to every agent, this way you would always know who handled a particular call.
- Voicer-CR allows multiple users to operate, record and replay their recorded files simultaneously.
- Built-in web server creates a professional web interface for managing your recordings.
- Logical, easy to navigate user interfaces are designed with the familiar look and feel of commonly used web applications.
- Recorded files may be securely accessed worldwide or via your existing Local Area Network.
- Relational database provides large, reliable storage for recorded files.
- Variety of search tools gives you fast and easy access to recordings needed.
- The stored data can be reviewed, deleted, or saved live to other media at any time without disrupting the system flow.
- "Selective Delete" feature allows the selection of a group of recorded files by criteria and can execute the delete process instantly.
- Track your incoming and outgoing calls, search database for call detail records, and obtain various reports on call activities with extended report tools.
