Law Firms
Call Recording helps law firms save a tremendous amount of time, boost productivity, minimize non-billable activities, improve profitability and build better relationships with clients.Call recording allows you to create accurate, verifiable records of verbal agreements and discussions. It simplifies billing disputes with clients and documents oral agreements.
With Voicer-CR there will be no need to plow through stacks of written notes while juggling clients and deadlines. You can be focused on conversation during the phone call without worrying about taking and saving notes. It will help you to increase your efficiency and responsiveness, and gain more loyalty and respect from your clients. Voicer-CR has a web-based interfaces and search by several criteria function, which makes your recorded calls search and management easy.
Knowing the particular importance of confidentiality and reliability of call recording process for lawyers, we provide the automatic back-up of all recorded files directly to the system's storage, and separate password secured access to personal archives for every user.
Time is money, and for a lawyer it's measured in billable hours. Voicer-CR can be a valuable investment and a highly tool for saving both time and money.
Financial Services
Workplace call recording and monitoring has become a standard in business application for the organizations of financial service. Having Voicer-CR in your organization ensures your ability to meet all legal, regulatory, and customer service requirements.As an organization dealing with financial information you may face increasing security concerns and confidentiality challenges. Obtaining and storing the full record of interactions with your clients is a crucial part of your business, especially if your agents verify transactions, trading records, and purchase agreements on the phone. Voicer-CR allows creating reliable paper-free references of electronic and verbal requests and authorizations. User-friendly web-based interfaces, large storage capacity, and search by one or a combinations of criteria lets users have reliable controls on recorded files extremely easy and fast.
Our Voicer-CR system implementation guarantees the high level of security and confidentiality of the recorded information. It has an automatic back-up function, and separate, pre-authorized, password-secured access to personal archives for every user of the system.
With call recording you can monitor the quality of your staff's call handling, as well as improve customer service and employee productivity by having feedback and ongoing training to your personnel.
Voicer-CR will help you to resolve any dispute and to obtain accurate financial information with a single click through your computer.
Small Business
As a small business you probably do not have a tremendous volume of information collected through telephone conversations. At the same time, you obviously cannot afford losing a potential client by missing some important details, or, simply may not remember certain items (in dispute) of the call. Voicer-CR can help..Insurance Sector
Call Recording has become a de facto business application for insurance companies adopting technological solutions to increase customer satisfaction, and meet the industry standards. Your customers will appreciate the opportunity to receive fast and accurate service by phone. Agents can significantly reduce the time they spend on the phone the customer while trying to make notes, fill in blanks, or put the information into a database.Voicer/Call Recording gives you the opportunity to manage the customer call flow more effectively. You can take more calls during the rush hours, record the conversations to your system storage, review and process the recorded information later, at a convenient time.
Knowing the particular importance of confidentiality and reliability of the call recording process for an insurance company, we provide the automatic back-up of all recorded files directly to the system's storage area, and password secured access to personal archives for authorized users.
Obtaining and storing the full record of interactions with your clients may be an important part of your business, especially if your agents verify personal records or purchase agreements on the phone. Voicer/ CR allows creating reliable paper-free references of electronic and verbal requests and authorizations. User-friendly web-based interfaces, large storage capacity, and search by one or a combination of criteria makes database search and management extremely easy and fast. You can also collect and store all your electronic forms, previous insurance policy records, and telephone interactions for particular client in one folder, which makes the case management even easier.
Insurance industry sets a high standard of customer service satisfaction. Having Voicer/Call Recording may help you to monitor the quality of service provided by the agents on the phone. You may use recorded conversations for positive feedback and effective employee coaching. Being accountable to your customers will help you to gain their respect.
With Voicer/ CR your business appears responsible, well organized, and loyal to your clients.
